Shipping Policy

Every order ships from our studio in Pune, Maharashtra. We currently deliver within India only, and all orders are prepaid — we do not offer cash on delivery.

Dispatch times

• Shop items — dispatched within 1–3 business days of payment.
• Custom prints — production time depends on the model and is part of your quote; typical jobs dispatch within 3–7 business days of payment. Large or multi-part jobs can take longer — we tell you when we quote.

Delivery times and charges

• Delivery is by tracked courier and typically takes 2–7 business days after dispatch depending on your pincode — metros sooner, remote pincodes longer.
• Shipping charges are calculated and shown at checkout before you pay. Orders above the free-shipping threshold shown at checkout (currently ₹1,999) ship free.
• You receive a tracking number by email once your order ships.

Courier delays

Once a parcel is with the courier, transit times are estimates, not guarantees — weather, strikes, and regional disruptions happen. If tracking shows no movement for more than 5 business days, contact us at care@meltodesign.com and we will chase the courier, and reship or refund if a parcel is confirmed lost.

Failed delivery and RTO

If a parcel returns to us undelivered (wrong or incomplete address, repeated failed delivery attempts, refusal at the door), we contact you when it arrives back. We can reship it — a fresh shipping charge applies where the failure was not ours — or refund the order minus the original shipping cost. Where the address error was ours, reship or refund is free, obviously.

Damaged in transit

If a parcel arrives damaged, email care@meltodesign.com within 48 hours of delivery with photos of the packaging and the item. We reprint, replace, or refund — see the Refund & Cancellation Policy.