Refund & Cancellation Policy

Two kinds of things leave our studio: shop items (from our collections) and custom prints (made from a model you upload). They carry different refund rules, and we state both plainly here.

Cancelling an order

• Shop items — cancel any time before dispatch for a full refund.
• Custom prints — cancel for a full refund any time before printing starts. Once printing has started, the material and machine time are spent on a one-off nobody else can buy, so cancellation is no longer possible.

Returns — shop items

• Request a return within 7 days of delivery from your account’s order page or by emailing care@meltodesign.com.
• Items must be unused and in their original condition. Once the return reaches us and checks out, we refund the item price; original shipping is refunded only when the return is due to our error or a defect.

Returns — custom prints

Custom prints cannot be returned for change of mind. Each one is produced for you alone and has no resale value to us. We want to be upfront about this rather than promise flexibility we cannot honor. A custom print is refunded or reprinted, free, when the fault is ours:

• it arrives damaged or broken,
• we printed the wrong model, wrong material, or wrong settings versus the quote, or
• the print failed in a way visible on delivery.

A model that printed exactly as uploaded but does not fit or work as you intended is a design issue, not a print defect — see the Terms of Service.

Defective or damaged items

For any item — shop or custom — that arrives defective or damaged, email care@meltodesign.com within 48 hours of delivery with photos of the item and packaging. We will reprint, replace, or refund, our choice guided by yours.

How refunds are paid

• Refunds go to the original payment method via Razorpay. We initiate them within 3 business days of approving the refund; banks typically take a further 5–7 business days to credit.
• Loyalty points redeemed on a refunded order are re-credited; points earned on it are reversed.

Questions

Anything unclear, or a case that does not fit these rules? Email care@meltodesign.com — a human reads it, acknowledges within 48 hours, and resolves within a month.