Do I pay before I see it?+
No. You see your Mini as an image and then as a 3D model first. You only pay when you add it to your cart.
How many tries do I get?+
Each photo gets 3 free image tries — you can tell us what to change each time — and 3 free 3D tries. If something fails on our side, the try is given back.
Is there a limit on photos?+
To keep Melto Minis fair and stop misuse, each account can start 2 free Minis every 30 days. Ordering a Mini frees up a slot. Uploading the same photo again takes you back to your Mini.
What happens to my photo?+
It stays private to your account and is only used to make your Mini. We never post it. You confirm that everyone in it has agreed, and that you're the parent or guardian of anyone under 18.
How many people can be in one Mini?+
One to four, standing together on one base. For five or more, email care@meltodesign.com and we'll quote a group order.
Can I change the pose or outfit?+
We keep the pose and clothes from your photo. When you try again, add a note like “add her glasses” or “make the border gold”.